For hygiene reasons, underwear must be unworn, unwashed, and returned in its original packaging. Items that have been worn, washed, damaged, or removed from their original packaging cannot be returned or exchanged. Final sale items are also non-refundable.

You may request a return within 14 days of receiving your order for eligible items. For a voluntary return, underwear must be unworn, unwashed, unaltered, and in resalable condition, with all original tags and packaging. Contact us at hello@josephrufina.com before sending an item back so we can provide return instructions.  

If an item is defective, damaged, or incorrect, contact us as soon as possible at hello@josephrufina.com with your order number and, if available, photos. The conditions and return period above do not limit any rights or remedies you may have under applicable consumer protection laws.  

For eligible voluntary returns, customers are responsible for return shipping costs. Refunds for approved returns will be issued to the original payment method after the item is received and inspected. We do not offer exchanges unless we confirm the arrangement with you. Contact us before returning an item.

To ensure the perfect fit, a "Size Guide" button is available on every product page. You will find a detailed conversion chart based on your waist and hip measurements. If you are between two sizes, we recommend sizing up for optimal comfort.

As soon as your order leaves our warehouse, you will receive a shipping confirmation email. This email includes your unique tracking number and a direct link to follow your package's journey in real-time until it reaches your door.