Shipping policy

Shipping Policy

At Joseph Rufina, we work to process and ship your order as promptly as possible.

Processing Time

Orders are typically processed within 1–2 business days. Orders placed on weekends or holidays are generally processed on the next business day.

Shipping Destinations

We currently ship to Canada and the United States.

Delivery Times

Estimated delivery times vary based on your location and the shipping method selected at checkout. Delivery estimates are provided for convenience and are not guaranteed.

Shipping Rates and Free Shipping

Shipping rates and available methods are shown at checkout. Standard shipping is free on orders of $59 or more in Canada and $59 USD or more in the United States. Orders below the applicable threshold are charged the shipping rate shown at checkout. Other shipping options may have additional charges.

Shipping Confirmation

After your order ships, we’ll email you a shipping confirmation with tracking information when available.

Delays

Delivery may be affected by carrier delays, weather, customs processing, or other circumstances outside our control. If your order is delayed, contact us and we’ll do our best to help.

Incorrect Shipping Information

Please check that your shipping address is accurate before completing your purchase. If you notice an error, contact us as soon as possible at hello@josephrufina.com. Changes may not be possible once an order has been processed or shipped.

Lost or Damaged Packages

If your package appears lost in transit or arrives damaged, contact us at hello@josephrufina.com so we can look into it and help with next steps.

Questions

For shipping questions, contact us at hello@josephrufina.com.

Joseph Rufina is operated by Lingerie Rolls Rufina Inc.